03 – Customer Service Confusion

03 – Customer Service Confusion

Calling the IRS several times revealed a constant busy message Are they always extremely busy or is the phone system programming just bad? It is important to make sure your phone systems are accurate I called the IRS to get some information and was greeted by the...

119 – Routine and Boring

Now that hundreds of thousands of employees are forced to work at home, we need power moves for great success. If you have read any of my previous posts on remote work, you will realize what a fan I am of that method of working! Remote work has problems but it is...
02 – Customers Should Not Be First

02 – Customers Should Not Be First

  I fell for the old adage that “The Customer Is Always Right.”  Now, many years later and significant time spent pondering how to handle customers, I think there a much better way. Rather than focus on the customer, a focus on the employee will pay...

01 – Customized Employment

While I don’t hang out at fancy, schmancy restaurants, I am aware of the Prix Fixe menus at these nose sniffing places. The chef determines they know what is best for a meal and I, as a diner, will take whatever they serve. I had enough of that as a child. ...
118 – Remote Home Office – Workspace

118 – Remote Home Office – Workspace

Now that hundreds of thousands of employees are forced to work at home, we need power moves for great success. If you have read any of my previous posts on remote work, you will realize what a fan I am of that method of working! Remote work has problems but it is...