There is a level of frustration in every employee that may be overlooked by management.
In the last several decades, I have discussed this with many employees and found a deep, secret longing in their soul.
Quality Work
I have not found one employee yet that didn’t want to do great work – to perform at a top level.
Frequently, employees are blocked from doing great work by a multiple of factors.
Companies are frequently understaffed so there isn’t the time to get the work done properly.
Shipping schedules are so tight that employees are rushing to get everything out the door and on the truck.
Lack of training of education can also have a great impact on quality.
I realize that time pressures prevent most businesses from performing at a perfect level.
It is also a truism that you can achieve 80% quality in 20% of the time and the last 20% of quality will take 80% of the time. Ask a programmer you know and find out if that is true!
One of the weird methods of getting to quality is to focus on quantity is one of the routes to quality (see an article by Herbert Liu).
There are several other methods of getting to quality but anything you can do to get toward quality output is going to be welcomed by the employees.
Feeling good about their work is a big incentive to stick around and stay with their employer.